About us

Privacy Policy – (GDPR)

Privacy Disclaimer

Global Robot Parts Scandinavia AB, corporate identity number 556808-2134, is responsible for the personal data the company processing. We are responsible for ensuring that the personal data collected is used only for the intended purpose.

Only employees who will perform a specific job (eg billing or customer service) will have access to personally identifiable information.

The computers / servers used to store personally identifiable information are operated in a secure environment.

We are the only ones who own the information collected on this site. Your personal identifiable information will not be sold, exchanged, transferred or transferred to any other company for any purpose without your consent, except when required to fulfill a request and / or transfer, such as to send an order.

Personal data may be disclosed to a police or other authority if Global Robot Parts is required to disclose the task by law or authority decision.

Processing of personal data is all that happens with personal data. Any action taken with personal data is a treatment, regardless of whether it is performed automated or not. Examples of common treatments are collection, registration, organization, structuring, storage, processing, transfer and deletion.

What personal data do we collect about you as a customer / supplier and for what purpose?

Purpose – To be able to process requests received via web forms and mail and to handle order / purchase

Contact via the website’s contact form

When using the website’s contact form, we collect personal information. This information is used to contact you and respond to your request. Information is only saved for as long as required to process your request and a maximum of 6 months.

In case of a purchase agreement, Swedish accounting law applies.

What we process:

  • We will respond to your request via form, email or phone.
  • Delivery (including contacts regarding delivery).
  • Payment handling (including analysis of possible payment solutions, which may include a check against payment history and credentials collection).
  • Handling of complaint and warranty matters.

Personal data being processed:

  • First and last name
  • Business
  • E-mail
  • Phone number
  • Address
  • Agreement
  • Payment Information. (eg credit reports from credit reporting companies).
  • Purchase information (for example, which product has been ordered).

Purpose – To handle service issues

In case of a purchase agreement, Swedish accounting law applies.

What we process:

  • Communication and response of any questions to customer service (via telephone, email, contact form)
  • Investigation of possible complaints.

Personal data being processed:

  • First and last name
  • Business
  • E-mail
  • Phone number
  • Address
  • Agreement
  • Correspondence
  • payment History
  • payment Information
  • Any complaints
  • guarantees
  • Technical details of your equipment

Purpose – to send out offers to our stakeholders

What we process:

  • By email and newsletter, send out offers and news regarding our products and services.

Personal data being processed:

  • First and last name
  • Businesses
  • E-mail

Purpose – In order to evaluate, develop and improve our products and systems.

What we process:

  • Customization of services to be more user-friendly (eg change the user interface to simplify the flow of information or to highlight features that can be used by customers in our digital channels).

Personal data being processed:

  • Correspondence and feedback regarding our services and products.
  • Technical data pertaining to devices used and its settings (eg IP address, browser settings, time zone, operating system, screen resolution and platform).
  • Information about how you interacted with us, ie. how you have used the service, where and for how long different pages were visited, response times, download errors, how to reach and leave the service, etc.

Rules for the deletion of personal data

Auto-deletion of form data no later than 6 months.

Email deletion continuously but no later than 36 months after you are no longer a customer with us or as long as other legislation requires us.

In case of a purchase agreement, Swedish accounting law applies.

How do we handle social security numbers?

We never collect your social security number.

How are your personal data protected?

We use IT systems to protect the privacy, privacy and access to personal data. Only those persons who actually need to process your personal information to fulfill our stated purposes have access to them.

When deleting personal information faster than above

In case of deletion of personal data faster than above, contact us at info@globalrobotparts.com

We have internal rules for the deletion of personal data.